Gestiunea conflictului

Public țintă

  • Middle and Top Managers
  • First-time managers
  • Team members


  • Conflict
  • Empathy
  • Active listening
  • Emotional resilience
  • The drama triangle


  • Defining conflict
  • Identifying the types of conflict
  • How to use conflict as a growing opportunity
  • What is empathy and how can we use it
  • When is time to ask for a mediator
  • Why is important to develop an emotionally resilient culture

Solicită training intern