Gestiunea conflictului
Public țintă
- Middle and Top Managers
- First-time managers
- Team members
Subiecte
- Conflict
- Empathy
- Active listening
- Emotional resilience
- The drama triangle
Obiective
- Defining conflict
- Identifying the types of conflict
- How to use conflict as a growing opportunity
- What is empathy and how can we use it
- When is time to ask for a mediator
- Why is important to develop an emotionally resilient culture